Refund & Returns Policy

At Maliwan Star, we strive to ensure you are fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in original condition

• All original packaging, accessories, and manuals are included

• Proof of purchase is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used earphones / hygiene-related products

• Custom or personalized skins

• Clearance or final sale items

• Products damaged due to misuse or improper installation

3. Damaged or Defective Products

If you receive a defective or damaged product:

1. Contact us within 48 hours of delivery

2. Provide photos or videos showing the issue

3. We will arrange for replacement or refund after verification

We may request the item to be returned before processing the claim.

4. Refund Process

Once your return is received and inspected:

• You will be notified of approval or rejection

• Approved refunds will be processed within 7–14 business days

• Refunds will be issued to the original payment method

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged.

6. Return Shipping

Customers are responsible for return shipping costs unless:

• The product is defective

• We shipped the wrong item

We recommend using a trackable shipping service. We are not responsible for lost return shipments.

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been dispatched, it cannot be canceled and must follow the return process.